- Home
- Departments
- Departments R - Z
- Utilities
Utilities
-
Utility Accounts / Customer Service
Open a new utility account, close an existing account, pay your utility bill, order construction water service, contact the Customer Service Department.
-
Water/Sewer Tap Availability Request
Fill out this form to request availability of water and sewer for new utility installations, or to inquire about changing the use of a building for commercial or business purposes.
-
Water Quality
The City of St. Augustine is committed to providing clean, safe drinking water. Our Annual Water Quality Reports are published on or before July 1st each year, providing detailed information about the quality of your water for the previous calendar year. Access the latest reports here.
-
Boil Water Notices
Learn what to do during a precautionary boil water notice in St. Augustine. This page provides clear instructions on how to safely disinfect water for consumption, explains which activities require disinfected water, and offers guidance for businesses to protect public health. Find contact information for any questions.
-
Backflow Prevention
Protect the community's drinking water supply with backflow prevention. This page explains what backflow is, why it's a concern, and which properties are required to install and maintain a backflow preventer. Find the necessary documents and learn how to get your device tested by a certified professional.
-
PFAS
The City of St. Augustine is participating in the EPA's UCMR 5 testing to monitor for unregulated contaminants, including PFAS. View the results from our January and July 2023 testing, which show that these substances were not detected in our drinking water.
-
Water Service Line Inventory
The City of St. Augustine is actively creating a system-wide inventory of all water service lines to comply with new EPA regulations. This page explains what a service line is, the health risks of lead in drinking water, and provides instructions on how to check your own pipes and report the material to the city.
-
Wastewater Collection & Treatment
Learn about the City of St. Augustine's wastewater collection and treatment system, which includes a 4.95 MGD treatment plant that uses an innovative process to protect the Matanzas River. This page also provides contact information for reporting a sewer spill, ensuring quick response and environmental safety.
-
Water Treatment
The City of St. Augustine provides clean drinking water drawn from the Upper Floridan aquifer. Our Water Treatment Plant uses reverse osmosis and other advanced processes to treat up to 6.5 million gallons daily for over 17,000 customers. Access our annual Water Quality Reports for more information.
-
Stephen Slaughter, P.E.
Director, Utilities & Public Works