Utilities
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Utility Accounts / Customer Service
Open a new utility account, close an existing account, pay your utility bill, order construction water service, contact the Customer Service Department.
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Water/Sewer Tap Availability Request
Fill out this form to request availability of water and sewer for new utility installations, or to inquire about changing the use of a building for commercial or business purposes.
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Water Quality
The City of St. Augustine remains committed to providing clean and safe drinking water. Review the Water Quality Report from previous years.
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Boil Water Notices
Learn about the importance of disinfecting your tap water when their is a boil water notice before consuming it.
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Backflow Prevention
To prevent backflow into the community water supply, the City must protect against the actual or physical connections through which contaminates can enter (known as cross-connections). When cross-connections cannot be eliminated, mechanical backflow preventers are used to provide a physical barrier to backflow.
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Wastewater Collection & Treatment
The City’s wastewater collection system is composed of 79.3 miles of gravity sewer conveyance system, 60.7 miles of forcemains, 75 lift stations and 2,100 manholes.
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Water Treatment
The Water Treatment Plant supplies the City of St. Augustine with drinking water to over 13,000 potable water customers.
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Phone: 904-825-1040
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Todd Grant, P.G.
Phone: 904-825-1040