Utilities

1. Utility Accounts / Customer Service

   Open a new utility account, close an existing account, pay your utility bill, order construction water service, contact the Customer Service Department.

2. Water/Sewer Tap Availability Request

   Fill out this form to request availability of water and sewer for new utility installations, or to inquire about changing the use of a building for commercial or business purposes.

3. Water Quality

   The City of St. Augustine remains committed to providing clean and safe drinking water. Review the Water Quality Report from previous years.

4. Boil Water Notices

   Learn about the importance of disinfecting your tap water when their is a boil water notice before consuming it.

5. Backflow Prevention

   To prevent backflow into the community water supply, the City must protect against the actual or physical connections through which contaminates can enter (known as cross-connections). When cross-connections cannot be eliminated, mechanical backflow preventers are used to provide a physical barrier to backflow.

6. Wastewater Collection & Treatment

   The City’s wastewater collection system is composed of 79.3 miles of gravity sewer conveyance system, 60.7 miles of forcemains, 75 lift stations and 2,100 manholes.

7. Water Treatment

   The Water Treatment Plant supplies the City of St. Augustine with drinking water to over 13,000 potable water customers.