Utilities
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Utility Accounts / Customer Service
Open a new utility account, close an existing account, pay your utility bill, order construction water service, contact the Customer Service Department.
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Water/Sewer Tap Availability Request
Fill out this form to request availability of water and sewer for new utility installations, or to inquire about changing the use of a building for commercial or business purposes.
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Water Quality
The City of St. Augustine remains committed to providing clean and safe drinking water. Review the Water Quality Report from previous years.
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Boil Water Notices
Learn about the importance of disinfecting your tap water when their is a boil water notice before consuming it.
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Backflow Prevention
To prevent backflow into the community water supply, the City must protect against the actual or physical connections through which contaminates can enter (known as cross-connections). When cross-connections cannot be eliminated, mechanical backflow preventers are used to provide a physical barrier to backflow.
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PFAS
The City is participating in the U.S. Environmental Protection Agency's fifth round of Unregulated Contaminant Monitoring Rule testing, known as UCMR 5, which requires monitoring for 30 chemical contaminants, including 29 per- and polyfluoroalkyl substances (PFAS), and lithium.
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Wastewater Collection & Treatment
The City’s wastewater collection system is composed of 79.3 miles of gravity sewer conveyance system, 60.7 miles of forcemains, 75 lift stations and 2,100 manholes.
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Water Treatment
The Water Treatment Plant supplies the City of St. Augustine with drinking water to over 13,000 potable water customers.
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Stephen Slaughter, P.E.
Utilities Director