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Legal Notices & Disclaimers
The City of St. Augustine presents information on the City of St. Augustine website as a public service. Every effort is made to ensure the accuracy of the information at the time it is posted, but due to the changing nature of the information, the accuracy cannot be guaranteed. Website visitors are encouraged to consult with City of St. Augustine officials and employees to confirm the accuracy, reliability and timeliness of the information posted on the website. The City of St. Augustine shall not be liable for errors contained herein or for any damages in connection with the use of the information contained on the website.
If you have a civil rights Title VI, Americans with Disabilities Act (ADA), or other Federal Law complaint regarding your ability to participate in a City program or activity please contact the City Clerk. A copy of the City's Title VI, ADA, and other Federal Law complaint form can be downloaded here.
Mail: 75 King Street
St. Augustine, FL 32085
Email the City Clerk
Si usted tiene una queja con respecto a su capacidad para participar en un programa o actividad de la Ciudad en acuerdo con la Ley de Estadounidenses con Discapacidades o sus derechos civiles, por favor llame al Secretario de la Ciudad al 904-825-1007.
Handicap Parking Information
A map of handicap accessible parking locations throughout the city is available here: https://www.citystaug.com/519/Handicap-Parking Handicap Parking Information Handicap Parking Information Handicap Parking Information Handicap Parking Information Handicap Parking Information Handicap Parking Information Handicap Parking Information Handicap Parking Information Handicap Parking Information Handicap Parking Information.
Legal Disclaimer Regarding Links to Other Sites
Some of the linked sites are not under the control of the City of St. Augustine. Therefore, the City of St. Augustine makes no representations concerning their content, and is not responsible for their content. That the City of St. Augustine has provided a link to a site is not an endorsement, or an indication of affiliation with the sites’ owners or publishers.
There are risks in using any information, software, services or products found on the Internet and the City of St. Augustine cautions you to make sure that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Notification that Information Provided is Public Information
Any information provided by you to the City of St. Augustine, including but not limited to feedback, questions, comments, and suggestions are non-confidential; moreover, such information is a public record subject to public inspection pursuant to law. The City of St. Augustine has no obligation of any kind with respect to such information and is free to reproduce, use, and disclose the information to others without limitation.
Under Florida law, email addresses are public records. If you do not want your email address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact the city department to request the information either by phone or in writing. If you would like to contact the city for more information regarding this notice, please call the City Clerk’s Office at 904-825-1007.
No Commercial Use
To the extent allowed by the Public Records Act, commercial use of the website materials including the city crest, is prohibited without written permission of the City of St. Augustine.
Email Not Legal Notice
Communications made through email and messaging system shall in no way be deemed to constitute legal notice to the City of St. Augustine or any of its agencies, officers, employees, agents, or representatives, with respect to any existing or potential claim or cause of action against the city or any of its agencies, officers, employees, agents, or representatives, where notice to the City is required by any federal, state or local laws, rules, or regulations.
Title VI Public Notice
The City of St. Augustine fully complies with Title VI of the Civil Rights Act of 1964 and related statues and regulations in all programs and activities. The City operates without regard to race, color, national origin, creed, income, gender, age and disability. Any person who believes him/herself or any specific class of persons, to be subjected to discrimination prohibited by Title VI may by him/herself or by representative file a written complaint with the City. A complaint must be filed no later than 180 days after the date of the alleged discrimination.
City proceedings are conducted in accessible locations and materials can be provided in accessible formats. In accordance with the Americans with Disabilities Act, persons needing a special accommodation to participate in City proceedings should contact the individual or agency sending notice no later than five calendar days prior to the proceeding at the address given on the notice. Any handicapped person requiring an interpreter for the hearing impaired or the visually impaired, or any non-English speaking person wishing to attend a proceeding should contact the individual or agency sending notice no later than five calendar days prior to the proceeding at the address given on the notice and an interpreter will be provided.
Telephone 904-825-1007; 1.800-955-8771 (TDD) or 1.800-955-8770 (V), via Florida Relay Service.
View the Title VI Complaint Procedures (PDF) Opens in New Window for tracking and investigating Title VI complaints.
The City of St. Augustine is an Equal Employment Opportunity Advocate. If you feel you have any questions about equal employment opportunities or feel you may have been discriminated against, you may call the City Human Resources Division at 904-825-1013. To read the Policy Statement regarding equal opportunity: view the Equal Opportunity Policy (PDF) Opens in New Window .
Limited English Proficiency Policy
It is the policy of the City of St. Augustine to provide language access services to populations of persons with Limited English Proficiency (LEP) who are eligible to be served or likely to be directly affected by its programs. Such services are focused on providing meaningful access to City programs, services, and/or benefits. A copy of the full policy is available here: Limited English Proficiency Policy (PDF).
Section 504 / Americans with Disabilities Act (ADA)
The City of St. Augustine is a Section 504/ADA Compliant Advocate. If you feel you may have been discriminated against, you may call the City Clerk at 904-825-1007.
Section 504 of the Rehabilitation Act of 1973 (Section 504), the Americans with Disabilities Act of 1990 (ADA) and related federal and state laws and regulations forbid discrimination against those who have disabilities. Furthermore, these laws require federal-aid recipients and other government entities to take affirmative steps to reasonably accommodate those with disabilities and ensure that their needs are equitably represented in transportation programs, services and activities.
The City will make every effort to ensure that its facilities, programs, services, and activities are accessible to those with disabilities. The City will also make every effort to ensure that its advisory committees, public involvement activities and all other programs, services and activities include representation by communities with disabilities and disability service groups.
The City encourages the public to report any facility, program, service or activity that appears inaccessible to those who are disabled. Furthermore, the City will provide reasonable accommodation to individuals with disabilities who wish to participate in public involvement events or who require special assistance to access facilities, programs, services or activities. Because providing reasonable accommodation may require outside assistance, organization or resources, the City asks that requests be made at least thirty (30) calendar days prior to the need for accommodation.
Federal Fair Housing Law
The City of St. Augustine is a Fair Housing Advocate (City Ordinance Number 95-13, Section 16-26) and prohibits discrimination based upon race, color, religion, sex, national origin, age, disability, sexual orientation or familial status when renting, selling or financing a home or property. If you feel you have been discriminated against, you may submit a Housing Discrimination Complaint Form (PDF) Opens in New Window ; or call 800-669-9777 (Toll-Free) or 800-927-9275 (TTY).
Locally, call the Building Official, City of St. Augustine at 904-209-4327. For assistance with completing the Housing Discrimination Form, download the Housing Discrimination Complaint Form Instructions (PDF) Opens in New Window . To read the Fair Housing statement: view the Fair Housing Statement (PDF) Opens in New Window . To view the Fair Housing Flyer: Fair Housing Flyer (PDF) Opens in New Window .
Disadvantaged Business Enterprise
The City of St. Augustine has established a Disadvantaged Business Enterprise program in accordance with regulations of the U. S Department of Transportation (DOT), 49 CFR Part 26. To read the policy statement: view the Policy Statement (PDF) Opens in New Window
Consumer Confidence Report
The City of St. Augustine remains committed to providing clean and safe drinking water. For the 2018 sampling results please view the 2018 Water Quality Report (PDF) Opens in New Window . To notify the city regarding water treatment concerns email Patrick Timoney, Water Treatment Plant Supervisor, or call him at 904-825-1044, send him a fax to 904-823-2280, or email our staff. You also may send written correspondence to:
The City of St. Augustine
P.O. Box 210, St. Augustine, Florida 32085-0210