New Water / Sewer line Construction-Installation

An Availability Request Form Opens a New Window.  must be submitted to receive utility information, fees, etc. This information will not be provided verbally over the phone or in person. (Submitting a request neither guarantees service nor commits any further action. It is merely an inquiry for any property or project.) 

Residential - complete an application through the City's Permit Portal. If you do not have an existing Permit Portal account, click here to create an account. Once logged into the Portal, click Create New Application, then select the Engineering & Development category. Select the application for Utility Availability - Residential.  

Commercial - complete an online Availability Request Form.  

Official Determination

Applicants receive an official, written determination for a specific property that states water and/or sewer availability, connection charges, important information, and further instructions.

Service Map

Before requesting availability, please check the Service Area Map (PDF) to verify that the property is within the City’s Utility Service Area or check out the interactive Story Map here to find out whether your property would be serviced by City utilities:

City of St. Augustine Utility Service Look Up Interactive Map

Utility Service Look Up

You may email Utility Connections with any questions you may have.

Special Utility Connections

Regarding utility connections for commercial, institutional and subdivision projects, City crews typically do not perform this type of work "in-house".

For all projects, the City reserves the right to determine if City resources will be utilized for the work (or some portion thereof). The City reserves the right to assess the scope in terms of:

  • Design and permitting
  • Difficulty
  • Equipment
  • Personnel


If the developer is responsible for utility work (determined through the Availability Request process), then civil engineering plans, review and approval by Public Works will be required, and a Florida licensed and bonded underground utility contractor must perform the work to City specifications at developer’s cost.