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In the event you receive a parking ticket and would like to contest it, please call the Parking Supervisor at 904-825-1090 or Customer Service at 904-825-1034, Monday through Friday from 7:30 a.m. to 4:30 p.m.
Or, appear in person at 50 Bridge Street during the same business hours. This must be done within 15 days of receiving the ticket. No appeals will be accepted after the 15th day. Visit the webpage to learn more or download the appeal form (PDF).
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A pay-station is an automated kiosk that accepts:
Watch the Pay Station Demonstration video to see how it works!
The pay station will print a receipt that is to be placed on the dashboard of your vehicle with the expiration time visible. Also known as the "Upside-down Receipt" Citation, it is the driver's responsibility to ensure that the receipt is displayed properly when leaving the vehicle. If a receipt is not face-up with the expiration time showing, a citation will be issued.
Motorcyclists should make sure to take the small section of the pay station receipt with them as proof of payment
If an individual unit malfunctions a report is immediately sent to city staff (via computer) notifying them of a problem. In the meantime, customers can still park by purchasing a receipt from another nearby pay-station.
There is no need to worry about being at a pay station and receiving a parking ticket since stations are within a reasonable, visible distance of the parking spaces. Before issuing a ticket, the Parking Enforcement Officers will check to see if anyone is using a nearby pay station.
A ParkNow card is a card offered to St. Johns County residents for discounted parking of $0.50 an hour instead of the $1.50 an hour rate at meters and pay-stations, and $3 per entry at the Historical Parking Facility. These cards are available for purchase at the city's Financial Services Center at 50 Bridge Street. ParkNow cards may be recharged at 50 Bridge Street, and at the Visitor Information Center.
Yes, there is an initial one-time charge of $2.50 for each card purchased. Once you have used all the time on the card, you may recharge more time on the same card at the city’s Financial Services Center located at 50 Bridge Street, by calling 904-825-1034 or at the kiosk at the Visitor Information Center.
Payment can be made by mail, online, and in-person. If mailing in the payment, please send check or money order made payable to the "City of St. Augustine" for the correct amount, with the ticket number (do not enclose cash). If paying in person, the city’s Financial Services Center is located at 50 Bridge Street.
Each pay station provides user-friendly instructions, or you can watch this quick Pay Station Demonstration video.
No, you cannot buy another hour to extend your time. Each ticket will display the purchase and expiration times. Parking enforcement will be based on the expiration time on the ticket. Since both tickets would have been purchased at essentially the same time, both will expire at the same time. You would need to return to the pay station just prior to the expiration and re-purchase a parking receipt for the remaining allowable max time at that location.